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FAQs

Use the link below to directly access a faq's section

 

PRODUCT INFORMATION
PAYMENT METHODS
SHIPPING METHODS AND SHIPPING COST
ODRER INFORMATION
DELIVERY
WEBSITE

PRODUCT INFORMATION

Q?

When an item is listed on the website as Out Of Stock what it means?

What is the difference between Out Of Stock and Sold Out?

A.

When an item is Out Of Stock it means that it is currently unavailable but it can be resupplied in a future. In this case use Add to Wishlist to be informed if the item will be on sale again.

Sold Out means that sale of an exact version of the release is finished but it is possible that the same title will be reissue in the same format and again available. Reissued edition may be a little different than initial one: e.g. appears in different color of a box or cassette shell, with slightly different cassette labels or in set with additional items like sticker or patch.

Sold Out items may be no longer in sale as a separate one but still available as a part of boundle like 2-3 or more Tapes Boxset etc.

Add to Wishlist. If one of the items we have offered is not in stock please use the form below to know whether or not it will be restocked.

In order for your information request to be handled with maximum efficiency, please include if possible the following details:

  • Artist's name
  • Album's name
  • Format / details
  • Or maybe a weblink directing to the item you are looking for

Q?

Are all the items on the site available?

A.

Our website reflects our current stock and what we can order for our customers within a reasonable time

However, items ordered are deducted from the stock only upon validation of the order. Thus, an item available in limited quantity can be ordered by several people before the site is updated. In these cases, any order that we can not handle will be refunded (if you paid by bank transfer, the refund will come as a credit note).

Q?

What means abbreviations in the title or in the item description like LTD, O-Card etc.

A.

See the key (legend) below:

  • DELUXE - Deluxe Edition
  • G. PICK - One or Guitar Picks set added to the release
  • LTD - Limited Edition
  • MC - Music Cassette (Compact Cassette)
  • NUMB.  - Numbered
  • O-CARD - Cassette Slipcase
  • V/A - Various Artist

PAYMENT METHODS

Q?

How to pay by credit card?

A.

Not available yet.

Q?

Payment by PayPal

A.

Payment can be made through PayPal after you have opened an account there. Please check PayPal for further information.

Any refund for unavailability of items will be processed via PayPal.

Q?

Payment by bank transfer

A.

Your order is recorded when you click on the button Bank Transfer. You will receive an email confirmation containing the banking details required to complete the transfer. These banking details will also be displayed on the website immediately after confirmation of your order.

To ensure that your order is quickly processed, please enter your order's identification number in the wording of the transfer during the payment process. It is sometimes very difficult to trace unlabeled orders, which is why these will not be treated as a priority.

We will ship the order after our bank has notified us of the bank transfer. If we have not received it within 7 days after the registration of your order, an e-mail reminder will be automatically sent. If we do not receive confirmation within 2 weeks of the registration of the order, it will be canceled.

Our bank details are listed below:

  • IBAN (International Bank Account Number)
  • PL12 1030 1582 0000 0008 1208 2078
  • BIC (Swift Code)
  • CITIPLPX
  • Bank Handlowy w Warszawie S.A.

Q?

Payment by check, cash, and money order

A.

We do not accept checks, payment by International Money Order or Cash Mandate. We do not accept cash sent by post.

SHIPPING METHODS AND SHIPPING COST

Q?

Free shipping conditions

A.

Shipping to Poland is free, provided that the price of the order is at least 50 € and that its weight does not exceed 5kg.

Q?

Shipping costs

A.

Poland:
  • Registered economy mail: 2.50 € (1-10 cassettes)
  • Registered priority mail: 3.50 € (1-10 cassettes)
  • Each additional (both option over 10 cassettes): 0.50€
Europe:
  • Registered priority air mail: 5.50 € (1-10 cassettes)
  • Each additional (over 10 cassettes): 1.00€
Rest of the world (USA, Canada, South and Middle America, Asia, Africa, Australia) AIR MAIL
  • Registered priority air mail: 7.50 € (1-10 cassettes)
  • Each additional: 1.00 €

Please keep in mind that the period of delivery is 7-14 working days. We're sending the shipments at the day of payment confirmation. However the delivery time may differ depending on the country of destination.

ODRER INFORMATION

Q?

I've just made an order but didn't receive the link to confirm the order, what to do?

A.

Probably you are already registered user in our store and in this case confirmation is made automatically by the system so you don't need to confirm your order by clicking the link anymore. Registered users can track their purchases in the user's panel.

Q?

How to activate my account after registration?

A.

After the registration you will receive notification email with activation code, login and password. In this email you will receive the link which, after clicking, will direct you to activation page in web browser. Please write your login and activation code there. After you confirm this, your account will be activated and you will be able to log in to user's panel.

Q?

Where can I read the terms of the store?

A.

Terms are listed at foot of the site. Click here to read it.

Q?

Status of the order

A.

You can monitor in real time the status of your orders by visiting this link lien. Find below the explanation of the different status:

  • Pending Payment (bank transfer):The Payment expected status designates an order which has been placed via the Shop and which payment has not been completed yet. Those are orders paid by bank transfer. You will be notified by email when we receive your payment and the status of the order will change.
  • Payment accepted by Sips:The Validating payment designates an order paid via Paypal, which may have been done on the selected website but have not been received yet by our company. When the payment is received, you will be notified by email and the status of the order will change.
  • Payment accepted by Sips:The Validating payment designates an order paid via Paypal, which may have been done on the selected website but have not been received yet by our company. When the payment is received, you will be notified by email and the status of the order will change.
  • Processing:This status means that your order has been properly saved and your payment has been registered. All required conditions have been completed and your order can now be processed.
  • Pre-order:The Pre-order status means your order includes at least 1 item on pre-order. Your order will not be shipped before this/these item(s) is/are available. You will be notified by email when your order is available.
  • Cancelled:The Cancelled / Refunded status means your order has been cancelled and refunded (when necessary). We will inform you of this refund by email.
  • Complete:The Shipped status means your order has been sent.

DELIVERY

Q?

An item is missing from my order

A.

A delivery note listing the items you will receive is sent to you by email when your order is shipped.

If one or several items you ordered is out of stock, you will be notified by email. You are then reimbursed of the missing element(s) of your purchase (monetary refund if your payment was made through PayPal, or as internal credit usable on a future order for other payment methods).

Please use this form to inform us of any other concern regarding the delivery of your order.

Q?

The item does not match my wishes

A.

Returns are possible but are subject to conditions.

We accept returns of damaged goods only. Return fees supported by the customer and the shipping cost of the replacement product will be at our expense.

If the item you received does not match your order, please fill in the form below to contact our services. Upon reception of your return parcel, we will send you the item you wished for at our expense. You will also be compensated for the shipping costs of the return.

If you made a mistake during your order, we accept the return of your parcel but do not support any extra shipping costs. Please fill in the form below to contact our services. We will send you the item you asked for upon reception of the mistakenly chosen item. Possible payment adaptations are possible (refund or additional payment).

Q?

It's been over a week and i still don't have my order delivered.

A.

Please keep in mind that the period of delivery is 7-14 working days. We're sending the shipments at the day of payment confirmation. However the delivery time may differ depending on the country of destination.

Q?

I cannot download the content of my digital download card

A.

If you have purchased a Oldschool Records item that includes a digital download card and have not redeemed the MP3s yet, please contact support@oldschoolrecords.eu. Let us know which release you purchased, as well as your Oldschool Records Shop order number. We will then provide a new download code and tell you where to redeem the MP3s.

The downloadable content is available in two formats:

  • Each track is available in MP3 format
  • The entire album is available in FLAC

The FLAC audio format is of a much better quality than the MP3 format. In order to play this audio format, you must have an audio player supporting it. There are many programs that can read this format, however we recommend that you use VLC media player or Foobar2000.

If any trouble persists, please contact us by using the contact form. Please do not forget to mention the code number of the Digital Download Card causing the problem.

WEBSITE

Q?

How to search for products in Oldschool Records shop?

A.

Please use 'search' window on the top of the page. There is search engine at Oldschool Records homepage and there are also search options in specific sections. You can also sort the products by band, title, company and price. Search option will also find the series of letters in a given name (when you don't know the exact spelling). For example when you put 'Par' in the search window, the system will find all names with that series of letters/signs (in this case Paradise Lost, Paradox) giving a hint for the full name.

Q?

Suggestion and technical issues

A.

In case of problems or if you encounter any errors while browsing our site please, use this contact form to inform us and mention the actions you have performed, the browser used (Firefox, Internet Explorer, Chrome, etc. ) and its version (to know the version of your browser, see the Help menu and sub-section "About ..." from your browser).

Please tell us the time and date of appearance of the error. If it concerns one of your orders please mention the number of the order.

OTHER QUESTIONS

For any other question, please fill in this contact form. You can also send us your requests by postal mail or phone:
Oldschool Records
ul. Olkuska 8,
32-043 Skała
Poland
e-mail: info@oldschoolrecords.eu
tel. +48 12 389 21 35 (Mon -Fri, 8 a.m. to 4 p.m.)
fax. +48 12 389 18 01 (24h)