FREE SHIPPING CONDITIONS
Shipping to Poland is free, provided that the price of the order is at least 50 € (about 200 PLN) and that its weight does not exceed 5kg.
- Registered economy mail: 2.50 € (1-10 cassettes)
- Registered priority mail: 3.50 € (1-10 cassettes)
- Each additional (both option over 10 cassettes): 0.50€
- Registered priority air mail: 5.50 € (1-10 cassettes)
- Each additional (over 10 cassettes): 1.00€
Rest of the world (USA, Canada, South and Middle America, Asia, Africa, Australia) AIR MAIL
- Registered priority air mail: 7.50 € (1-10 cassettes)
- Each additional: 1.00 €
Please keep in mind that the period of delivery is 7-14 working days. We're sending the shipments at the working day of payment confirmation. However the delivery time may differ depending on the country of destination.
An item is missing from my order
A delivery note listing the items you will receive is sent to you by email when your order is shipped.
If one or several items you ordered is out of stock, you will be notified by email. You are then reimbursed of the missing element(s) of your purchase (monetary refund if your payment was made through PayPal, or as internal credit usable on a future order for other payment methods).
Please use this form to inform us of any other concern regarding the delivery of your order.
The item does not match my wishes
Returns are possible but are subject to conditions.
We accept returns of damaged goods only. Return fees supported by the customer and the shipping cost of the replacement product will be at our expense.
If the item you received does not match your order, please fill in the form below to contact our services. Upon reception of your return parcel, we will send you the item you wished for at our expense. You will also be compensated for the shipping costs of the return.
If you made a mistake during your order, we accept the return of your parcel but do not support any extra shipping costs. Please fill in the form below to contact our services. We will send you the item you asked for upon reception of the mistakenly chosen item. Possible payment adaptations are possible (refund or additional payment).
It's been over a week and i still don't have my order delivered.
Please keep in mind that the period of delivery is 7-14 working days. We're sending the shipments at the day of payment confirmation. However the delivery time may differ depending on the country of destination.
I cannot download the content of my digital download card
If you have purchased a Oldschool Records item that includes a digital download card and have not redeemed the MP3s yet, please contact firstname.lastname@example.org. Let us know which release you purchased, as well as your Oldschool Records Shop order number. We will then provide a new download code and tell you where to redeem the MP3s.
The downloadable content is available in two formats:
- Each track is available in MP3 format
- The entire album is available in FLAC
The FLAC audio format is of a much better quality than the MP3 format. In order to play this audio format, you must have an audio player supporting it. There are many programs that can read this format, however we recommend that you use VLC media player or Foobar2000.
If any trouble persists, please contact us by using the contact form. Please do not forget to mention the code number of the Digital Download Card causing the problem.